Question 1

Can we hurry?

Accepted Answer

Yes! The expedited service surcharge is increased by 30% -100%. We have a 24-hour emergency response channel, and emergency troubleshooting starts within 2 hours.

Question 2

Can you maintain our servers for a long time?

Accepted Answer

Absolutely! We offer long-term O&M hosting services: daily patrol monitoring status and regular safety checks, troubleshooting 7x8 or 7x24 hour response, continuous optimization of performance tuning and security reinforcement, planning recommendations Capacity planning and technical selection consulting. Monthly with flexible renewal.

Question 3

Do small companies/startups pick up?

Accepted Answer

Of course! We have served customers of all sizes, from personal webmasters to listed companies. Startups often need more professional operation and maintenance support. We provide flexible cooperation methods, which can be a single project cooperation or long-term operation and maintenance custody, transparent costs, and never waste a penny of customers' money.

Question 4

How are services delivered?

Accepted Answer

All services are delivered remotely online. We use formal remote tools like ToDesk for full video access. Deliverables include operating record documentation, configuration file backups, and follow-up maintenance guides.

Question 5

How is the service charged?

Accepted Answer

Our billing method is very flexible: a single project is priced from 200 yuan according to the service content and complexity; monthly hosting is included from 1500 yuan per month, including multiple services; on-site services are billed on a daily basis. The price is transparent and there is no hidden charge.

Question 6

How long is the service cycle?

Accepted Answer

Standard projects are completed in 1-3 days, such as Docker deployment; medium complexity projects in 5-7 days, such as dual hot standby; and complex projects in 7-30 days, such as Kubernetes clusters. The specific cycle is evaluated according to the project.

Question 7

How long is the warranty?

Accepted Answer

The single item warranty is 7 days, and the same problem is repaired free of charge during the warranty period. Annual customers enjoy a full warranty and are always responsive to problems. Warranty coverage is limited to problems caused by our operations.

Question 8

How to Get Support

Accepted Answer

WeChat/QQ group submission ticket 7x8 hours response; phone support for enterprise customers only; emergency hotline 7x24 hours for emergency failures only.

Question 9

Is there a plan or yearly service?

Accepted Answer

Yes! Annual managed service: Basic 2999 yuan/year including 12 emergency rescues and 1 free patrol per month; Standard 5999 yuan/year including 24 emergency rescues and 2 patrols per month; Enterprise 9999 yuan/year including unlimited emergency rescues and weekly patrols.

Question 10

Need to migrate data Can you do that?

Accepted Answer

Yes! We provide: data migration (website/database/mail server), environment migration (operating environment such as Python/Node.js/Java), cloud platform migration (Alibaba Cloud to Tencent Cloud, etc.), zero downtime migration solution. Strict data verification during migration.

Question 11

The server is hacked. Can you handle it?

Accepted Answer

Yes! Our security response services include: emergency hemostasis quarantine compromised hosts, forensic analysis traceability attack paths, system cleanup and backdoor remediation vulnerabilities, hardened protection configurations firewalls and security policies. Emergency response within 2 hours.

Question 12

What IT services do you offer?

Accepted Answer

We provide a variety of IT services, covering eight major areas such as server operation and maintenance, cloud service migration, network security, monitoring alarms, continuous CI/CD integration, containerized deployment, AI model deployment, Docker/K8S, and database clustering. Specifically: Linux/Windows server operations, firewall configuration, Nginx/Apache deployment, database master-slave replication, data backup disaster recovery, Prometheus monitoring, Grafana visualization, Jenkins/GitLabCI/CD, Docker containerization, Kubernetes cluster, Alibaba Cloud/Tencent Cloud/Huawei Cloud operation and maintenance, soft routing configuration, etc.

Question 13

What are the payment options available?

Accepted Answer

We support: public transfer (invoice), WeChat/Alipay, bank transfer, cryptocurrency (USDT). The first cooperation is recommended to go to the platform or small test, and then long-term cooperation after satisfaction.

Question 14

What areas are covered?

Accepted Answer

Our services cover Chinese customers nationwide and around the world. Whether you are in Beijing, Shanghai, Shenzhen, or anywhere overseas, you can enjoy our services as long as you have the network. Through remote collaboration tools, we have served hundreds of businesses across the country.

Question 15

What do you need from me?

Accepted Answer

All you need to do is provide: the server root administrator account (we record the entire process), basic requirements instructions, relevant domain name certificates, and other resources. All other technical work is done by engineers.

Question 16

What if something goes wrong after delivery?

Accepted Answer

If you encounter problems, you can view the delivery documents for self-examination, contact customer service for guidance, and apply for rework if the problem is serious. We offer a free 7-day post-delivery Q&A service.

Question 17

What if the website doesn't open?

Accepted Answer

Contact us to explain the situation, we will quickly locate the problem (nginx configuration, server load, database connection, DDoS attack, etc.), provide solutions, and assist in emergency situations. Locate the cause of the urgent issue within 2 hours.

Question 18

What industries are you better at?

Accepted Answer

We specialize in IT infrastructure services in the Internet, e-commerce, gaming, SaaS, education, healthcare, fintech and other industries. Especially for high concurrency scenarios, cross-border business, and privacy data protection.

Question 19

What is the service process?

Accepted Answer

Standard process: consulting and communication, needs analysis, proposal quotation, confirmation of contract signing, start of service, delivery acceptance, after-sales support. The entire process is transparent and traceable, and the entire service process is recorded.

Question 20

Why not price it?

Accepted Answer

IT services are difficult to price uniformly because each customer's needs, server environment, and technology stack are different. For example, the workload of deploying Docker on 1-core 1G chicks and 64-core 256G clusters varies greatly. We insist on communicating needs first, then quoting the plan, so that you can understand every penny.

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